Health insurance and medical billing can be complicated. At Salinas Valley Radiologists, we try to keep billing and insurance as simple as possible. Our billing staff are dedicated to providing you with the most accurate and complete information.

Which insurance plans do you accept?

Salinas Valley Radiologists has contracts with over 75 insurance and worker’s compensation plans. Contracts change, so if you do not see your insurance company on our list, please contact our billing office so we can assist you personally.

American Association of Retired Persons (AARP)

Aetna EPO

Aetna PPO

Aetna MC

Aetna US Healthcare

Access for Infants and Mothers (AIM)

Anthem Blue Cross

Bay Area Health & Welfare

Bay Area HOD Carriers

Bay Area Painters

Bay Area Sheet Metal Workers

Blue Cross

Blue Cross/Prudent Buyer

Blue Shield



Cigna PPO


Coastal TPA

Community Health Plan


Great West

Health Net

Healthy Families

Humana EMP Health

Laborers Health

Medi-Cal / Central Coast Alliance



Northern California Bakery Drivers

Operating Engineers


Pacific Healthcare Alliance

Pinnacle Health Care

Prudent Buyer

Sheet Metal Workers

South Bay Sheet Metal Workers

Three Rivers Network


UFCW Bay Area

United Administrators Services

United Agricultural Benefits

United Healthcare

Western Growers

Western State Administrators

Do we accept Medicare and Medi-Cal?

Yes, we accept Medicare and Medi-Cal patients at all of our medical offices.

Will insurance cover my procedure and will you bill my insurance for my procedure?

Insurance coverage is based on criteria outlined by your specific insurance provider. It is best to check with your insurance company if you are unsure about whether your examination or procedure will be covered. Our office will inform you of applicable coverage and provide you with an out-of-pocket estimate prior to your appointment.

Please remember that even if your insurance plan covers a test, you will be responsible for any co-payment, co-insurance or deductible amount required by your insurance provider. We bill insurance providers as a courtesy to you, but ultimately you are responsible for any amount not covered by your insurance.

Our billing department will submit claims to your insurance providers on your behalf. Any amount not covered by your insurance providers, including deductibles and co-payments, will be billed to you. If you have questions about your insurance coverage, please contact your insurance provider directly

Will I have out-of-pocket expenses for this procedure?

The amount an insurance company pays for a test depends on a number of factors, including co-pay, co-insurance and any deductible amounts that need to be satisfied. Our office will provide you with an out-of-pocket estimate prior to your appointment. However, we always suggest contacting your insurance company to determine what, if any, out-of-pocket expenses you will be responsible for related to your procedure.

Why am I getting a bill from a doctor whom I have never met?

The doctor on your bill is a specialist in radiology, trained to read and interpret MRI, CT, ultrasound and X-rays. Many times the radiologist does not meet with the patient because findings are reported directly to the patient’s primary doctor.

Why did I receive two bills for one examination?

The total cost for many medical services is comprised of two fees: technical and professional. Each fee is billed separately by the provider of the service.

The technical fee covers the cost of providing the technologists, equipment and supplies at the site where your examination was conducted.

The professional fee covers the cost of interpretation of your procedure by our radiologists.

If your examination was performed at Salinas Valley Memorial Hospital, Nancy Ausonio Mammography Center, Natividad Medical Center, Hazel Hawkins Hospital you will receive two bills. The professional component is billed by Salinas Valley Radiologists; the technical component is billed by the hospital.

When will you process my refund for an overpayment?

If you have been overcharged please call the phone number located on your billing statement at 1-800-475-3698.

Who can I contact about my bill? Who can answer additional questions?

You can call the number located on your billing statement 1-800-475-3698 for more information about your bill.